A Selection Of Programmes Available

The programmes below are just a sample of the types of training/ consultancy which we have run and can offer. You decide on whether you prefer an “off the shelf” solution or a more bespoke approach. We are more than happy to discuss options and help you decide on the best approach.

Download our first sample programme, Strategic Business Management.

Download our second sample programme, Middle Management Programme

Sales Training

Courses are focused on continually developing sales skills irrelevant of current levels of experience. Delegates are trained how to sell without resorting to high-pressure techniques. The importance of understanding and responding to customer needs is stressed and individual negotiating styles developed.

Customer Services (telephone technique)

Courses cover presenting a professional and positive image, building rapport, responding effectively to queries, positive language, effective questioning, proactive solutions and managing objections credibly.

Team Building

Perfect whether you're organising a training event, a conference or meeting, or bringing staff together and want to include a team-building or motivational element. Teams can range between 5 to any number. Our events get people working together, having fun and achieving success.

Management Development

Programmes vary from a basic introduction to management through to comprehensive strategic business management for more experienced managers. They combine both leading thinking and practical solutions. The focus is on high performance impact.

Personal Development

Business 360 has a variety of programmes and workshops for organisations focusing on personal development. Personal and professional goal setting plays an active part together with time management and developing ones interpersonal skills and image.

Interview Techniques

Our interviewing courses are targeted at both people who are new to recruitment and those more experienced recruiters such as Human Resource Professionals. Techniques are explored for both building rapport with interviewees as well as assessing suitability.

Competency Based Recruitment

For the experienced interviewer, course objectives focus on helping organisations identify and recruit potential top performers and avoiding costly recruitment mistakes. Competencies will also play a part in developing key staff and help tackle retention issues.

Presentation Skills

Our courses have been designed to sharpen the presenter’s image, reduce nerves, allow them to appear both confident and competent, and increase credibility in the eyes of the audience. Video feedback will be encouraged for these programmes!

Conducting Appraisals

Each organisation has its own specific way of planning, organising, conducting and evaluating the performance appraisal process. Delegates learn how to get the most out of the appraisal interview through smart techniques and role play.

Change Management

Aimed at Managers and designed to focus on understanding the change process and manage the human response. Delegates focus on strategies incorporating buy-in, planning and review. All programmes, are bespoke to ensure integration of relevant business knowledge and practices and maximise the transfer of learning.